IATA International Travel & Tourism Training Programme offers:

Foundation Course
Consultant Course
Cargo Introductory Course
 
Minimum eligibility: 10 + 2 (Age no bar)
Timings: Mon – Sat – 10 am to 6 pm
 
Required documentation:

6 passport size photograph
Aadhar card
Voter ID
Passport copy
Driving license
10+2 and above marks card copy and certificate copy
 
 
Syllabus of Foundation Course:

Module 1 - The Travel and Tourism Industry and the Travel Professional

The role of the travel industry professional in the travel and tourism business
Business activities that generate income
The 5 A’s essential to a successful destination
Business requirements and commercial skills
Types of employment in the travel and tourism industry
Characteristics, attributes and skills
Major international travel and tourism organizations
Regional and National Travel and Tourism Organizations
Responsible Travel and Tourism

Module 2 - Geography in Travel Planning, Marketing and selling travel with Geography

Understanding and reading maps
Three-letter city codes
Planning travel itineraries
World time zones and elapsed travel times
Local currencies around the world
Modes of transport around the world

Module 3 - Travel Formalities & Travel documents

Health and preventative measures for travellers
Taxes, customs and currencies
Travel insurance
Timatic solutions

Module 4 – Air Transport Essentials

The airport
Airline products and services important to passengers
Ancillaries
Baggage Allowance
Interpreting flight timetables
Industry codes, terminology and definitions
International Air Transportation Regulations

Module 5 – Land Transport: Introductory to Passenger Rail

Why take the train?
Rail products around the world
Finding train times online
On board the train
More about timetables
Fares and tickets

Module 6 – Land transport: Car and Camper

The car rental industry
The car rental procedure
Hints for your client en route
Camper van rentals

Module 7 – Hotels Products and Services

Know your customers
Hotel accommodations
The language of accommodation
Sources of hotel information
Hotel room rates
Hotel reservations and payments
Hotel reservation terms and conditions
Hotel guest loyalty programs

Module 8 – Water Transport: Ferries and Cruises

History and types of maritime services
Cruising: A growth industry
Cruises
Structure of the cruise industry
Cruise product features
Cruise product benefits
Selling a cruise

Module 9 – Tour Packages

Types of tours and tour components
Tour brochures and price quotations
Reservation and accounting procedure
Tour booking conditions and limitations of liability

Module 10 – Serving the Travel Customer

Customer service in the travel industry
Communicating with customers
Customer service and technology
Winning customer loyalty
Handling difficult customer service situations
Coping with work stress

Module 11 - Fundamentals in Air Fares and Ticketing

The passenger air tariff training extract
Introduction to essential terms
IATA geography and global indicators
Pricing units
Fare selection
Currency rules
Specified routings
OW through fare construction
Round and circle trip fare construction
Single segment Q Surcharge
Taxes, fees and charges
The ticket
Credit cards
Children and infant fares
Special fares
Electronic Miscellaneous Documents
Consolidator and net fares
Billing and settlement plan
 
Syllabus of Consultant course:

Module 1 – Geography in Travel Planning

Advanced geography in marketing and selling travel
The world’s continents and human diversity
Major natural geographical features
The effect of climate on travel
Major world tourist destinations and attractions
 
Module 2 – Land Transport – Rail

Luxury trains
Rail passes
Some more itineraries
Tickets and fares
Conditions of carriage
More about rail travel

Module 3 – Land Transport – Bus & Coach

Systems, services and quality of road passenger transport
Travel planning
Travel in North America
Travel in Britain and Europe
Travel in New Zealand
Travel on other continents

Module 4 – Accommodation (Other than hotels)

Understanding today’s sophisticated traveler
Niche accommodation products
Building your information database

Module 5 – Water Transport Cruise

History of cruising
Major cruise destinations and associated itineraries
The cruise product, categories and duration
Types of cruise ship and price categories
The cruise ship as a resort
Understanding and using cruise brochure
Making reservations and handling ticketing and administrative procedure
Understanding and explaining the “Conditions of Carriage”

Module 6 – Tour Production And Group Travel

Tour production
Customization of individual tours using printed materials
Tour documents
Tour pricing, presentation and sales
Group travel

Module 7 – Law & Regulations

Key issues regarding country laws
The relationship between IATA and the travel agent – the IATA passenger sales agency agreement
Travel agents’ association

Module 8 – Selling Skills

Adapting to changes in travel sales
The travel sales process
Selling travel through different media
Recognizing buying influences in large-account sales
Selling travel insurance
Travel safety

Module 9 – Air Fares and Ticketing

Review of the fares selection criteria
Currency rules and rounding procedures
OW fare component steps and checks

Add-ons:

Special mileage provisions
RT/CT/RW fare construction
Exceptions to the HIP and other checks
Journeys with surface sectors
Normal fare open jaw construction
Journey vs pricing unit concept
Lowest combination principle
Limitations on indirect travel
Review of taxes, fees and charges
Mixed class travel
Ticket exchanges, voids and refunds
 
Syllabus of Cargo Introductory Course:

Module 1 – Industry Regulations

ICAO – International Civil Aviation Organization and  National Aviation
IATA – International Air Transport Association
FIATA – International Federation of Freight Forwarders Association

Module 2 – The Air Cargo Agency

The IATA Air Cargo Agent
The consolidator (Air Freight Forwarder)
Air Cargo Agent’s Operations
Air cargo agent’s service functions
Organization of air cargo agencies
Liability

Module 3 – World Geography

Geography and IATA three-letter codes
IATA areas and sub-areas
Time differences
Calculation of transportation time

Module 4 – Use of Guides

The OAG cargo guide
The OAG Worldwide flight guide

Module 5 – Aircraft

The Aircraft
Bulk loading limitations
Unit load devices
Determining the acceptance of cargo to carriers

Module 6 – Handling Facilities

Airports
Aircraft handling facilities
Cargo terminal facilities
Customs clearance process

Module 7 – Air Cargo Acceptance

Instructions for carriage
Acceptance based on the shipper’s letter of instructions
Special cargoes

Module 8 – Car Booking Procedures

How to make a cargo booking and airlines’ internal booking procedures

Module 9 – Cargo Automation

Administrative Automation
Physical handling automation
Cargo 2000
Development of cargo automation

Module 10 – Air Cargo rates and charges

The air cargo tariff
IATA areas and sub-areas
Chargeable weight
Currencies
Rates and charges
General rules
Minimum charges
General cargo rates
Specific commodity rates
Class rates or commodity classification rates
Lower charge in higher weight category
Precedence of rates and charges
Valuation charges
Charges collect shipments
Disbursements
Other charges and fares
Rating concept with Europe

Module 11 – The Air Waybill

Types of air waybills and their functions
Completing the air waybill, labeling and marking